Talk the Talk

A Strategic Approach to Workplace Communication

About the Module:

Talk the Talk is a situation based training program on the fundamentals of communication skills. It utilises a rich of mix of videos of different communication situations woven into an insightful and structured narrative covering different aspects of communication.

What you will learn:

  1. Communication skills for internal projection with managers, team members

  2. Communication skills with customers

  3. Communications skills with partners

Learning Summary:


Communication skills for Internal Projection

  • To one’s Manager
    • Periodicity and medium of communication
    • Conducting In person meetings
    • Building relationships
  • Group Meetings
    • Developing confidence
    • Body Language
    • Professionalism
  • Networking & Projection

Managing Teams: Communication Challenges

  • Managing team meetings
  • Dealing with underperforming employees
  • Motivating high performing employees
  • Resolving conflicts
  • Ensuring Collaboration

Communication with Customers

  • First impressions
  • Grooming & Body Language
  • Motivating high performing employees
  • Establishing connect with the customer
  • Active listening for need identification

Communication with Partners

  • Channel communication success factors
  • Partner tonality challenges

Who is this for:


All corporate professionals



  1. Situation based videos

  2. Use of diverse practically challenging communication situations

  3. Role play followed by expert analysis

  4. Flexibility of delivery through classroom or online

  5. Assessment