What You Consent to by Using Our Site
Knowlens gather two types of information about users through the Site:
General Information. When users come to the Knowlens Site, Knowlens may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Site. Although such information is not personal information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
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Personal Information. Knowlens collects personal information that you provide to us when you register for an account, update or change information for your account, purchase products or services, complete a survey, sign-up for email updates or Online Modules or mobile apps, get enrolled through an institutional mechanism, participate in our public forums, send us email messages, and/or participate in Online Modules or other services on our Site. We may use the personal information that you provide to respond to your questions, provide you the specific module and/or services you select, send you updates about Online modules or mobile apps offered by Knowlens, and send you email or mobile based messages about Site maintenance or updates. Account Registration. If you register for an account on our Site, you may be required to provide us with relevant personal information including name and email id.
Updates. Knowlens may offer you the ability to receive updates either via email or mobile messages or by posting on portions of the Site only accessible to registered users.
Participation in Online Modules. Knowlens offers users the opportunity to participate in an Online Module on or through the Site. If you desire to participate in a module, you will be asked to provide us with certain information necessary to conduct such a course. This information may include, among other things, your name mand email address, and /or mobile number.
If you participate in an online course, including web or mobile, we may collect from you certain student-generated content, such as video assignments, problem statements and personal videos testing certain competencies which you may submit to instructors, peers etc. We also collect module data, such as user responses to quizzes, ratings, exercises and user completion data. In case of institutional clients, individual user data under the respective institution, may be shared with the respective institutional authorities. Individuals by virtue of institutional access, accept that respective institutional authorities may access such information.
Third Party Sites. We may receive personally information when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your personal information available from the third party site.
Surveys. We may receive personal information when you provide information in response to a survey operated by us.
Affiliate sites providing online module related tools and services to Knowlens users may collect non-financial individual level user data regarding the individual’s use of that partner site while engaged with such Online Course related activities, and the partner sites may share that data with Knowlens for the purpose of improving Knowlens’ services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.
Third Party Payment Processing. Knowlens may provide you with the ability to pay for Online Courses and other services using a credit card or debit card or internet banking or any other standard payment mechanism through a third party payment processing service provider. Please note this is done through standard banking channels and Knowlens does not process this information.
How We Use the Information
Participation in Online Modules. We use the Personally Identifiable Information that we collect from you when you participate in an Online Module through the Site for processing purposes, including but not limited to tracking progress and completion of an Online Module. We may also share your personal information and your performance in a given Online Course with the respective institution (in case of access through an institution) Also, we may archive this information and/or use it for future communications with you.
Research. We may share general module data (including quiz or assignment submissions, progress data, points, and forum discussions), information about your activity on our Site, and demographic data from surveys operated by us with our partners so that our partners may use the data for relevant research.
Disclosure to Knowlens Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, “Contractors”) to assist us in providing our products and services to you. Our Contractors may have limited access to your personal information in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Online Module. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.
Disclosure to Acquirers. Knowlens may disclose and/or transfer your personal information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Knowlens to which your personally information relates.
Confidentiality & Security
Updating or Deleting Your Personal Information
You can access your Personal Information and confirm that it remains correct and up-to-date or choose whether or not you wish to receive material from us.
Effective as of 21 May, 2018.